It's really little wonder that they're struggling. Once again we have been waiting for something to be delivered, we'd paid extra for next day delivery, on going to the tracking site, were told that an attempt to deliver it was made this morning. Errr, no, it wasn't, but I bet I know where he did try to deliver it! I rang Customer Service and they took my number, rang me back after about an hour and said he would call back with it. True to his word, he turned up about half an hour ago. He didn;t use sat nat, he did have the correct postcode but he's not from round here so he didn't know there were 2 Windsor Road's within a mile of each other! What???? I give up.